Return and Refund Policy

At JollyGlimmer™, we want you to enjoy a little extra Christmas magic in your home. If your purchase doesn't meet your expectations, we're here to help.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To qualify for a return, the item must:

• Be unused and in its original condition.

• Include its original packaging and any accessories supplied.

• Be accompanied by proof of purchase or your order number.

Please contact us before sending any item back so we can provide return instructions. Returns sent without prior approval may experience processing delays.

2. Damaged, Defective, or Incorrect Items

If your JollyGlimmer™ projector arrives damaged, defective, or different from what you ordered, please contact us at support@jollyglimmer.com.

Include your order number and clear photographs or a short video showing the issue. We will review your request and, where appropriate, arrange a replacement, refund, or other suitable resolution.

Please contact us as soon as reasonably possible after discovering the problem.

3. How to Request a Return

To start a return:

1. Email support@jollyglimmer.com with the subject line “Return Request.”

2. Include your order number, the item you wish to return, and the reason for the return.

3. Wait for our support team to confirm eligibility and provide return instructions.

4. Package the item securely and follow the instructions provided.

Please do not send products to an address until our support team confirms the correct return destination.

4. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method. Processing times may vary depending on your payment provider or financial institution.

If your refund has been approved but has not appeared after a reasonable processing period, please contact us at support@jollyglimmer.com.

5. Return Shipping Costs

For returns due to a change of mind, the customer may be responsible for return shipping costs unless otherwise stated by us or required by applicable law.

If an item is confirmed to be defective, damaged on arrival, or incorrectly supplied, we will explain the available return or resolution options in accordance with applicable law.

Original shipping charges, where applicable, may not be refundable unless required by law or otherwise stated by us.

6. Exchanges

If you receive a defective or incorrect item, contact our support team to discuss a replacement or exchange.

Replacement availability depends on stock and the circumstances of your request. Where