Shipping policy

At JollyGlimmer™, we want your Christmas shopping experience to be simple and enjoyable. This Shipping Policy explains how we process, dispatch, and deliver your orders.

1. Order Processing

Orders are processed after payment has been successfully confirmed.

Please allow 1–3 business days for order processing before dispatch. During busy holiday periods, processing may take slightly longer.

Business days exclude weekends and public holidays. Once your order has been dispatched, you will receive a shipping confirmation email when tracking information is available.

2. Shipping Destinations

JollyGlimmer™ ships to the destinations available at checkout.

Available shipping destinations may change depending on product availability, carrier coverage, and other delivery restrictions. Please confirm that your shipping address is correct and complete before placing your order.

If your destination is not available at checkout, contact us at support@jollyglimmer.com for assistance.

3. Estimated Delivery Times

Estimated delivery times depend on your destination, selected shipping method, carrier, and customs procedures.

Your estimated delivery timeframe will be displayed at checkout or communicated where applicable.

Please note:

Delivery estimates begin after order processing and dispatch, not necessarily from the time you place your order.
International deliveries may take longer due to customs clearance or local carrier delays.
Delivery times are estimates and are not guaranteed unless expressly stated otherwise.

We recommend placing holiday orders early to allow sufficient time for processing and delivery.

4. Shipping Costs

Shipping costs, if applicable, are displayed at checkout before you complete your purchase.

Any free-shipping offers or promotional delivery rates will be shown on our website or during checkout and may be subject to specific conditions.

Additional customs duties, import taxes, or other charges may apply to international orders, depending on the destination and applicable regulations. Where these charges are not collected by JollyGlimmer™ at checkout, the recipient may be responsible for paying them.

5. Order Tracking

When tracking is available, we will send a shipping confirmation email containing your tracking number or tracking link.

Please allow time for the carrier to update tracking information after dispatch.

If your tracking information has not updated for several business days or your package appears delayed, contact us at support@jollyglimmer.com with your order number.

6. Incorrect Shipping Addresses

Customers are responsible for providing accurate shipping information at checkout.

If you notice an error, contact us as soon as possible at support@jollyglimmer.com. We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.

Additional costs or delays resulting from incorrect or incomplete address details may apply where permitted by law.

7. Delayed or Missing Packages

Although we work to ensure timely delivery, delays may occur due to weather, carrier disruptions, customs inspections, peak-season demand, or circumstances beyond our reasonable control.

If your package has not arrived within the estimated delivery timeframe, please contact us with your order number and tracking details. We will help you review the available tracking information and determine the appropriate next steps.

If a package is confirmed lost or undelivered, we will work with you and the carrier to resolve the issue in accordance with applicable law.

8. Damaged or Incorrect Deliveries

If your order arrives damaged, defective, or incorrect, please email support@jollyglimmer.com as soon as reasonably possible.

Include your order number and photographs or a short video showing the issue, if available. Our support team will review your request and explain the available options, which may include a replacement, refund, or another appropriate resolution.

Your statutory consumer rights remain unaffected.

9. Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible at support@jollyglimmer.com.

We cannot guarantee changes or cancellations once an order has been processed or dispatched. If your order has already shipped, please refer to our Return and Refund Policy for the applicable procedure.

Any cancellation rights required by applicable law will continue to apply.

10. Contact Us

If you have questions about shipping, tracking, delivery delays, or your order, our customer support team is here to help.

Brand: JollyGlimmer™

Email: support@jollyglimmer.com

Please include your order number in your message so we can assist you more efficiently.

Thank you for shopping with JollyGlimmer™. We appreciate your trust and look forward to bringing a little extra Christmas magic to your home.